Both email and chat options are available throughout the workflow. You can always still get in contact with a Lyft support representative, we’re here to help. Both chat and email options are available if you’re unable to find the answer to your question. You can easily click through the workflow to assist you in finding the answers you need. If you still can’t find what you’re looking for, you can also use the Get Help button to connect with our support team over chat or email.Ī workflow is a predetermined flow of answers to our most commonly asked questions. The Get Help button is a self-service tool that allows you to ask a question or utilize our predefined workflows from our most asked questions. Where to find help across our Lyft Business products? In the Lyft Business Portal In the case of an emergency, riders should contact 911 directly or by requesting emergency assistance through the app. If your rider has their own Lyft account, support is also available in the app (select the three-line icon in upper left corner > select ‘Help’).This is where users can find information about their Lyft app and personal account, our safety policies, and other basic information about ridesharing. Lyft’s main support center for riders and drivers.You can access our business support center – including the contact form and chat support during extended business hours – via the portal’s Get Help button.This is where you can directly contact our dedicated Lyft Business support team over email.Our external support center is where you can find information related to our products and how to use them.What to expect when you contact support.Where to find help across our Lyft Business products?.Learn more about where and how users can find help with Lyft Business.
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